"The quality of customer service is only as good as the customer says it is".  I read that somewhere but it took me a long time to really understand what it meant.  I've worked with such a wide variety of clientele over the past few years, and it's actually one of the main reasons I love my job.  With every different person comes a new set of needs and a new expectation of how to address those needs.  That's something I've always taken passion in...